Thank you very much for your continued support of CHANT and for your warm feedback and comments.

Although we are a small brand, each piece of feedback we receive from our customers serves as a valuable guide to improving the quality and experiential value of our products.
We would like to share the current status of improvements based on the feedback we have received.

■Regarding the sealing tape for the all-purpose shampoo bar

Regarding the "tape sealing the box" of the all-purpose shampoo bar, we received two comments:

① We would like it to be made of paper.
② It's inconvenient as scissors are needed to open it.

We sincerely appreciate your feedback.

▼Switching to paper tape

Firstly, regarding the switch to paper tape, while we can manage it without issues for storage and shipping from our own warehouse, it is currently difficult for external warehouses like Amazon.

On one occasion in the past, when we tried an eco-friendly tape with weak adhesive strength, the box partially opened by the time it reached the customer, causing concern that it might be a "used product."

We deeply apologize for this and keenly realized the necessity of fulfilling the condition that "it must never open during transport."

Therefore, we currently use strong adhesive tape to securely seal the products.

However, this is "the safest method at the moment," and we will continue to search for strong adhesive types made of paper and sustainable materials.

If any of our customers have information about "recommended materials" or "materials like this," we would be very grateful if you could share it in the comments.

▼Regarding the "difficult to open" issue

Another piece of feedback we received is that
the strong adhesive tape makes it difficult to open the package, requiring scissors.

Regarding this, we have started to switch to adhesive tape with perforations that can be "opened by hand" for KIYOME products manufactured from December onwards.

Due to cost reasons, it is still difficult to introduce this for TANE,
but we will continue to explore sealing methods that satisfy both:
"Can be opened immediately when desired"
"Will absolutely not peel off during delivery"

■Regarding specification changes and appearance improvements for KIYOME quality enhancement

We will include a desiccant sheet.

Up until now, KIYOME used washi paper packaging, but with the introduction of a new, highly sealed box, we discovered that moisture can easily accumulate in the washi paper depending on the storage environment.

To ensure greater peace of mind for our customers, we will gradually switch to a specification that includes a desiccant sheet with the product.

This is a proactive improvement aimed at prioritizing quality and delivering products in the best possible condition.

Regarding the product's appearance

Another point of feedback was:

The new mold for KIYOME sometimes results in an inferior finish compared to before.

We apologize for causing concern and discomfort to our customers. The new metal mold we adopted has different characteristics from previous materials, and our craftsmen are still in the trial-and-error stage, working to improve their skills.

▼Improvement Status

We have improved the mold and, through repeated prototyping and adjustments, have been able to improve the appearance to the state shown in the attached photos below.

We will continue to refine our techniques with our craftsmen and strive to deliver stable quality. We kindly ask for your continued support.

■In Closing: Your feedback shapes the future of CHANT

CHANT was born from the concerns of the representative's own family,
and we value the idea of "products that are gentle on the skin, life, and the environment."

Precisely because we are a small brand,
your feedback directly leads to improvements.

Moving forward, we will continue to advance step by step,
"honestly delivering truly good products."

We look forward to your continued support.